Terms of use

The agreement

Titan Weather is offered by Titan Weather ("we", "us"). By opening an account, running a report, subscribing to alerts, using the API or otherwise using the service, you agree to these terms and to the privacy policy, which is part of them. If you are using the service on behalf of a company or a firm, you are agreeing on its behalf and you confirm you are able to.

You must be at least eighteen years old and able to enter a contract. The service is built for professional use on properties in the United States; it is not offered to consumers under consumer protection regimes that these terms cannot satisfy.

What the service is

Titan Weather compiles the public weather record for an address: hail, wind, tornado, flood, fire and lightning, from federal and cooperating sources, rendered on a map and exported as a document that cites every figure. We also publish free reference pages compiled from the same record, a date-of-loss finder, a coverage checker, alerts by territory, and an API.

The service is a compilation of records published by others. It reproduces what those sources published, states where each figure came from and states the method by which the figures were selected. It is not a weather forecast, an inspection, an engineering opinion, an appraisal, or legal or insurance advice.

Accounts and teams

An account belongs to a person and acts within a team. The person who creates a team owns it; the owner may invite members, set their roles, issue and revoke API tokens, choose the plan, and delete the team. Everything a team's members create (reports, watched properties, territories, alert rules) belongs to the team, not to the member who created it, and stays with the team if that member leaves.

• Keep your registration details accurate and your email address reachable; it is how we confirm the account and how we reach you about it.
• You are responsible for what is done with your credentials. Use a strong password, and use two-factor authentication or a passkey; both are offered in your security settings.
• Tell us promptly if you believe an account, a token or a webhook has been compromised.
• One person, one account. Do not share a login. Invite colleagues as members instead.

Plans, credits and payment

The service is sold in tiers. Each tier sets how many reports a team may run in a month, how far back in time and how far around an address a report may look, and which features (export, observations, imagery, alerts, the API) it includes. The current tiers and prices are on the pricing page; the figures there and the figures enforced in the service are read from the same configuration, so the page cannot promise what the service will not do.

Credits

Every report costs one credit, on every plan. A plan's allowance of credits is issued at the start of each calendar month and lapses at the end of it; unused credits do not carry over. A credit is spent when a report is requested. If the report fails to compile, the credit is returned. If you delete a report after it has compiled, the credit is not returned: the work was done. Staff may grant additional credits to an account; granted credits carry the expiry stated when they are granted.

Single reports

One report may be bought on its own, without a plan, at the price stated on the pricing page. A single report has the same depth as a Starter report: 10 years of history over a 25 mile radius.

Payment, renewal and changes

• Paid plans are billed in advance, monthly or annually. An annual plan is charged for 10 months and runs for twelve.
• A plan renews at the end of its term unless you cancel before then. Cancelling stops the next charge; the plan stays in force to the end of the term you have paid for.
• Fees are stated in United States dollars and exclude any tax we are required to collect.
• Fees paid are not refunded except where these terms or the law require it, or where we choose to refund. A report that compiled is a report delivered.
• We may change prices and allowances. A change to a plan you are on takes effect at your next renewal, and we will tell you by email at least thirty days before it does.
• If a payment fails and is not put right after we have told you, we may move the team to the free tier until it is. Nothing is deleted when that happens.

The report

A report states what the public record holds near an address over a window: which storms, on which dates, measured or detected at what size, at what distance and bearing from the address, and from which source each figure came. It states its own method, and it carries a fingerprint that anyone holding a copy can check on our verification page.

What a report can establish is that the record holds a report of weather, of a stated kind, at a stated place and time, that near. What it cannot establish, at any distance, is that the weather reached a particular roof, or caused a particular loss. That inference is the reader's to draw and to defend. We make no representation about the outcome of any claim, dispute, sale, loan or proceeding a report is used in.

• Records are reproduced as published by their sources. Sources revise their records, sometimes years later. A report is correct as of the moment it was compiled and says when that was.
• A report may be incomplete because a source was unavailable, slow or had not yet published. Where that is known, the report says so in its coverage section.
• Measured, detected and estimated figures are different kinds of evidence and the report labels them. Do not present one as another.
• You may use a report you have generated for the matter it was generated for, and give copies to the parties to that matter. Do not remove the citations, the method statement or the fingerprint; a report without them is not ours and must not be presented as ours.

Acceptable use

You agree not to:

• Use the service for anything unlawful, or to harass, surveil or locate a person.
• Enter details of a person (a contact, an owner, a claimant) that you are not entitled to hold and to process for the matter at hand.
• Resell, sublicense or redistribute reports, alerts or data from the service as a product, or build a competing service from them.
• Crawl, scrape or bulk-download the free reference pages, the map tiles or the API beyond the rate limits we publish, or work around a rate limit, a plan gate or a credit.
• Share an API token outside your team, or use one to impersonate another team.
• Probe, overload or interfere with the service, or attempt to reach another team's data.
• Present a report as an inspection, an engineering report or a legal opinion, or alter a report and present it as ours.
• Misrepresent who you are or who you act for.

Rate limits apply to every public tool and to the API, and are stated in the API documentation. They are a throughput ceiling, not the commercial meter; the meter is the credit allowance above.

What you put into the service

The addresses, properties, contacts, notes, territories, alert rules and webhooks your team enters are yours. You give us the right to store and process them only as needed to provide the service to your team, to keep the service secure and to comply with the law. We do not sell them, do not use them to build profiles of the people named in them, and do not share them with anyone except as the privacy policy describes.

You confirm that you may lawfully hold and enter any personal information you put into the service, including details of third parties such as insureds, owners, adjusters and counsel, and that you will remove it when you no longer have a reason to hold it. Where you configure a webhook, a Slack channel or a Discord channel, alerts about your properties (including their addresses) are sent there at your instruction, and what happens to them there is between you and that service.

Our content and the public record

The service, its design, its software, its compiled archive, its documentation and its name are ours or our licensors'. Nothing in these terms transfers any of it to you. The underlying records are published by NOAA, the National Weather Service, the Storm Prediction Center, FEMA, NASA and cooperating observer networks, and remain theirs; Titan Weather is not affiliated with any of them and does not speak for them.

You may link to any public page. You may quote from the free reference pages with attribution and a link. Map tiles, basemaps and radar carry their own attribution, which must not be removed.

The API

API access is a feature of the plans that include it. A token belongs to a team, carries the abilities it was issued with, and can be revoked by the team at any time. You are responsible for requests made with your token. Requests made with the API spend credits and count against rate limits exactly as requests made in the browser do. We may version, change or retire an endpoint; where we retire one we will say so in the documentation ahead of time.

Alerts and monitoring

Alerts tell you when a storm day enters the public record in a territory or near a watched address, and where the plan includes it, when an official warning covers one. They are sent as soon as we can after the record changes, on a best-effort basis, and depend on the sources publishing and on the channel you chose delivering.

Alerts are not a warning system. They are not a substitute for the National Weather Service, for a weather radio, for a local emergency alert or for your own judgement. Do not rely on them for the safety of people or property. Email alerts to an address that has not been confirmed are not sent; every alert email carries a link that stops them.

Availability and changes to the service

We work to keep the service available and the archive current, and we do not promise either. The sources we compile from are outside our control and are sometimes slow, unavailable or revised. We may change, add or withdraw a feature, and may suspend the service for maintenance or to protect it. Where a change removes something a paid plan includes, we will tell you by email ahead of time and you may cancel before your next renewal.

Ending the agreement

You may delete your account at any time from your settings. Deleting an account removes it at once; the privacy policy says what is kept and for how long. An owner who deletes their account deletes the team and everything in it.

We may suspend or close an account that breaks these terms, that we reasonably believe has been compromised, or where we are required to by law. Where we can, we will tell you why and give you a chance to put it right first. Fees already paid for a period in which the account was closed for breach are not refunded. Sections on the report, what you put into the service, our content, disclaimers, liability, indemnity and governing law survive the end of the agreement.

Disclaimers

The service and every report, page, alert and API response are provided as they are and as they are available. To the fullest extent the law allows, we disclaim every warranty, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy and completeness, and any warranty arising from course of dealing. We do not warrant that the record is complete, that a source published every event, that a figure has not since been revised, or that a report will be accepted by any insurer, lender, court or other party.

Limitation of liability

To the fullest extent the law allows, we are not liable for any indirect, incidental, special, consequential or punitive loss, or for any loss of profit, revenue, business, data or goodwill, arising from the service or from reliance on a report, however caused and on any theory of liability, even if we were told it was possible.

Our total liability for all claims arising from the service in any twelve-month period is limited to the fees your team paid us for the service in that period, or one hundred United States dollars, whichever is greater. Some jurisdictions do not allow some of these limits; where that is so, the limit applies as far as the law allows.

Indemnity

You will defend and indemnify us against any claim, loss or expense (including reasonable legal fees) arising from your use of the service in breach of these terms, from what your team enters into the service, or from how a report is presented or used by you or by anyone you gave it to.

Governing law and disputes

These terms are governed by the law of the State of Texas and the federal law of the United States, without regard to conflict-of-law rules. Any dispute that cannot be settled by writing to us first will be brought in the state or federal courts located in Texas, and you consent to their jurisdiction. Either party may seek an injunction in any court to protect its intellectual property or confidential information.

General

• These terms and the privacy policy are the whole agreement between us about the service, and replace any earlier agreement.
• If a part of these terms is found unenforceable, the rest stands.
• Our not enforcing a term is not a waiver of it.
• You may not assign this agreement without our consent; we may assign it to a successor to the service.
• Notices to you are sent to the email address on your account. Notices to us go to the address below.
• Neither party is liable for delay caused by events outside its reasonable control.

Changes to these terms

We may revise these terms. The date at the top is the date the current text took effect. For a change that matters to you (fees, allowances, your rights, our liability) we will email account owners at least thirty days before it takes effect. Using the service after a change takes effect is acceptance of it; if you do not accept it, cancel before then and the earlier terms apply to the end of your paid period.

Contact

Write to legal@titanweather.com about these terms, a report, an account or a dispute. We read every message.